Privacy Policy

Last updated: April 14, 2026

1. Information We Collect

When you use Asurix, we may collect the following categories of personal information:

Account Information: Your name, email address, and chosen username when you register.
Purchase Information: Transaction IDs, purchase dates, and plan details (we do not store full payment card numbers).
Technical Data: IP address, browser type, operating system, and device identifiers for security and fraud prevention.
Usage Data: Pages visited on our website, features accessed, and interaction data to improve our service.
Communications: Messages sent through our support system or contact form.

2. How We Use Your Information

We use collected information for the following purposes:

To create and manage your account and deliver your purchased product.
To send license keys, download links, and order confirmations to your email.
To provide customer support and respond to your inquiries.
To send product update notifications and important service announcements (you may opt out of marketing emails at any time).
To detect and prevent fraud, abuse, and unauthorized access.
To improve our website, products, and services through analytics.
To comply with legal obligations.

3. Payment Data

All payment transactions are handled by third-party payment processors (such as Stripe or PayPal). We do not collect or store your full credit card or payment details. Our payment processors are PCI-DSS compliant and employ industry-standard encryption. Please review the privacy policies of our payment processors for more information.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist in operating our website or business (e.g., email delivery, analytics), bound by confidentiality agreements.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain data for legal, security, or fraud-prevention purposes even after account deletion.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, password hashing, and access controls to protect your personal information. However, no transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Object to certain processing of your data.
Data portability — receive your data in a structured format.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at our contact page.

9. Children's Privacy

Asurix is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact us at our contact page or email privacy@asurix.gg.